Your appointments are very important to us, and they are reserved especially for you. We understand that sometimes schedule adjustments are necessary and life can be unpredictable. To ensure a smooth experience for all our clients, we have the following policies in place.
A 50% non-refundable deposit is required to secure all appointments. This deposit will be applied toward the total cost of your service on the day.
For your convenience, the easiest way to manage your booking is through our app or the online portal.
We have a strict 24-hour cancellation policy. To avoid any fees, we kindly require at least 24 hours’ notice for any changes or cancellations.
Please call us if you know you are running late. We will always do our best to accommodate you; however, to respect the time of all our clients, we may have to shorten your service.
To ensure your experience is relaxed and on time, we encourage you to check traffic or transport links before you travel.
If a personal emergency arises, please let us know as soon as you can. While our cancellation policy will still apply, we always appreciate the communication.
Should we need to cancel your appointment due to unforeseen circumstances, such as staff sickness, we will notify you as soon as possible to reschedule. Your deposit will, of course, be transferred to your new appointment.
Thank you for your understanding and cooperation.
